Shipping policy

SHIPPING POLICY

We currently ship to addresses within the United States.

PROCESSING AND DELIVERY TIMES

Orders are processed within 1 to 2 business days. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday are processed on the next business day.

After processing, carrier transit takes 3 to 5 business days. Total estimated delivery time is 4 to 7 business days from the date you place your order. Delivery times are estimates and may be affected by carrier delays, severe weather, or other events outside our control.

SHIPPING COST

The exact shipping cost for your order is shown at checkout before you pay. There are no hidden fees, handling charges, or additional costs added after you place your order. Sales tax, where applicable, is calculated and shown at checkout.

TRACKING

Every order ships with a tracking number. We send the tracking number to the email address used at checkout once your order has shipped. You can also visit our Track Your Order page.

ADDRESS CHANGES

Please check that your shipping address is complete and correct at checkout, including any apartment or unit number. If you entered an incorrect address, email us as soon as possible. We can change it only if your order has not shipped.

DELAYS OR DELIVERY ISSUES

Carrier delays may occur during busy seasons, severe weather, or other events outside our control. If your order has not arrived within 7 business days of the date you placed it, contact us and we will look into it with the carrier. If your parcel is marked delivered but you cannot find it, check around your property and with neighbors, then contact us. If your bracelet arrives damaged, see our Return & Refund Policy.

CONTACT

For shipping questions, contact support@lumoragems.shop. We aim to reply within 24 hours.