Privacy Policy
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Lumora Gems respects your privacy. This policy explains what personal information we collect when you visit our website or buy from us, how we use it, who we share it with, and the choices you have. We do not sell your personal information.
Information we collect
- Order and contact details: your name, email address, phone number, shipping address, and billing address.
- Payment information: payment is handled by our payment processor. We do not see or store your full card number.
- Order history: the items you buy and any messages you send us.
- Device and usage data: your IP address, browser type, device, pages viewed, and referring website, collected through cookies and similar technologies.
How we use your information
- To process and deliver your orders and send order and shipping updates.
- To answer your questions and provide customer support, returns, and refunds.
- To prevent fraud and keep our site secure.
- To improve our website, products, and services.
- To send marketing emails about new products or offers, only if you have agreed, and you can unsubscribe at any time.
- To meet our legal and tax obligations.
Who we share it with
We share only the information needed with trusted service providers who help us run the store:
- our e-commerce platform, Shopify, which hosts the site and processes checkout;
- payment processors, which handle your payment securely;
- shipping carriers, which deliver your parcel;
- analytics and advertising partners, such as Google, which help us understand site traffic and show our products to people who may be interested;
- email and customer support tools.
We may also disclose information if the law requires it, or to protect our rights, customers, or the public. We do not sell or rent your personal information to third parties.
Cookies and advertising
We use cookies and similar technologies to keep your cart working, remember your preferences, measure site performance, and for advertising. Third-party vendors, including Google, may use cookies to show our ads on other sites based on your past visits. You can control cookies in your browser settings, and you can opt out of personalized advertising through Google's Ads Settings.
How long we keep your information
We keep your information for as long as needed to fulfill your orders, provide support, and meet legal, tax, and accounting requirements. After that, we delete or anonymize it.
How we protect your information
Our checkout runs over a secure, encrypted connection (SSL), and we limit access to personal information to those who need it. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data.
Your rights and choices
You can ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing emails. If you live in California or another place with privacy laws, you may have additional rights, such as knowing what we collect and asking us not to share your data for advertising. To make a request, contact us using the details below and we will respond within a reasonable time, and in any case within the period the law requires.
Children's privacy
Our site is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date above.
Contact us about privacy
If you have questions about this policy or how we handle your data, please reach out.
Contact Information
Email: support@lumoragems.shop
Phone: +1 410 951 3487
Address: 305 E Cross St, Baltimore, Maryland, United States