Contact Us

Have a question about a bracelet, your size, or your order? Write or call us and we reply to every message within 24 hours.

Customer care

Email: support@lumoragems.shop

Phone: +1 410 951 3487

Address: 305 E Cross St, Baltimore, Maryland, United States

What to include in your message

• Your order number, if you have one
• The email address you used at checkout
• A short description of your question or problem
• A clear photo, if your item arrived damaged or incorrect

We can help with

• Sizing and choosing the right stone
• Order changes and cancellations before shipping
• Tracking and delivery questions
• Returns, exchanges, and refunds
• Product care

Sending a return

Please contact us before you send anything back. We will confirm your return and give you the correct return address, so your parcel does not go astray.

Response time

We aim to respond to every query within 24 hours.

Contact Information

Email: support@lumoragems.shop

Phone: +1 410 951 3487

Address: 305 E Cross St, Baltimore, Maryland, United States