Return & Refund Policy

We want you to love your Lumora Gems bracelet. You may request a return or exchange within 30 days of delivery. Approved returns are eligible for a refund of the item price or an exchange for an item of equal value. Requests made after 30 days cannot be accepted.

Return window

You have 30 days from the date your order is delivered to request a return or exchange.

What can be returned

The bracelet must be unworn or lightly tried on, in its original condition, with no damage, stretching, scratches, or signs of use.
It must be returned in its original packaging, with any included cards or pouches.
Natural differences in gemstone color, banding, and patterns from the product photos are normal and are not defects.

Free return shipping

Return shipping is free for all approved returns and exchanges. We will provide a prepaid return label or instructions for returning your item at no cost. Please contact us before sending anything back so we can authorize the return and provide the correct return instructions.

Damaged, defective, or incorrect items

If your bracelet arrives damaged, defective, or is not the item you ordered, contact us within 30 days of delivery with your order number and a clear photo. We will send a replacement or full refund and cover the return shipping cost.

How to return or exchange an item

Email support@lumoragems.shop with your order number, the item you want to return, and whether you want a refund or an exchange. We aim to reply within 24 hours with your return authorization and instructions. Please do not send anything back before we confirm. Pack the bracelet securely in its original packaging and keep the tracking information until your request is completed. We inspect the item when it arrives and confirm by email.

Refunds

Approved refunds go back to your original payment method within 5 to 7 business days after we receive and approve your return. Your bank or card issuer may need a few extra days to show the credit. Original shipping charges are not refunded unless the return is due to our error or a damaged, defective, or incorrect item. There is no restocking fee.

Exchanges

To exchange for a different stone or size, tell us in your return request. We ship the new item once we receive your return. If the new item costs more, we will send you a payment link for the difference. If it costs less, we refund the difference.

Items we cannot accept

We cannot accept returns of items that show signs of wear, damage after delivery, or have been altered or resized, or returns requested after 30 days.

Questions

If anything here is unclear, write to us before you ship anything and we will help.

Contact Information

Email: support@lumoragems.shop
Phone: +1 410 951 3487
Address: 305 E Cross St, Baltimore, Maryland, United States