Terms of Service
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Overview
Welcome to Lumora Gems. These Terms of Service govern your use of our website and any purchases made through it. By visiting our website or placing an order, you agree to these terms.
In these terms, “we,” “us,” and “our” refer to Lumora Gems. “You” refers to any visitor, customer, or user of our website.
Please read these terms carefully before using our website.
1. Online Store Terms
You agree to use this website only for lawful purposes and in accordance with these Terms of Service.
You must not use our website for fraudulent activity, attempt to interfere with its operation, or violate any applicable laws.
We reserve the right to refuse service or cancel an order where necessary, including in cases of suspected fraud or misuse.
2. Products and Product Information
We make reasonable efforts to display our products, descriptions, photographs, prices, and other information as accurately as possible.
Product colors and appearance may vary slightly depending on lighting, photography, and individual screen settings.
Please review each product description carefully, including any information about materials, dimensions, bead sizes, and available options, before placing an order.
3. Pricing and Payment
All prices are displayed in US dollars (USD), unless otherwise stated.
Prices, promotions, and product availability may change without prior notice. Any applicable shipping charges and taxes will be displayed during checkout before you complete your purchase.
Payment must be successfully processed before an order can be accepted and prepared.
Available payment methods are displayed at checkout.
4. Orders and Order Acceptance
After placing an order, you may receive an order confirmation by email.
An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to cancel or refuse an order in circumstances such as suspected fraud, pricing errors, or product unavailability.
If we cancel an order after payment has been received, we will issue a refund for the amount paid.
Please make sure your shipping and contact information is accurate when placing your order.
5. Shipping and Delivery
Orders are processed and shipped according to the information provided in our Shipping Policy.
Delivery estimates are provided as guidance and are not guaranteed delivery dates. Delays may occur due to carriers, weather, operational issues, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate delivery address.
For further details, please review our Shipping Policy.
6. Returns and Refunds
Our returns and refunds are governed by our Return & Refund Policy.
Please review that policy before making a purchase. It explains the return period, eligible conditions, refund process, and responsibility for return shipping costs.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
7. Website Content and Intellectual Property
All content on this website, including text, photographs, graphics, logos, designs, and other materials, belongs to Lumora Gems or is used with permission.
You may not reproduce, distribute, modify, or use our website content for commercial purposes without our prior written permission.
8. Third-Party Services and Links
Our website may contain links to third-party websites or use services provided by third parties.
We are not responsible for the content, policies, security, or practices of external websites and services. Your use of third-party services is subject to their own terms and policies.
9. Disclaimer and Limitation of Liability
Our website and products are provided to the extent permitted by applicable law.
We do not guarantee that our website will always be available, uninterrupted, or error-free.
To the maximum extent permitted by law, Lumora Gems will not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Nothing in these terms excludes liability that cannot legally be excluded under applicable law.
10. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review our Privacy Policy for further details.
11. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated revision date. Your continued use of our website after changes are published constitutes acceptance of the revised terms, to the extent permitted by law.
12. Governing Law
These Terms of Service are governed by the laws applicable to the actual legal operator of Lumora Gems and its place of establishment, without limiting any mandatory consumer protections that may apply.
13. Contact Information
If you have questions about these Terms of Service, please contact us:
Store: Lumora Gems
Email: support@lumoragems.shop
Phone: +1 410 951 3487
Address: 305 E Cross St, Baltimore, Maryland, United States