Shipping Policy
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Orders placed with Lumora Gems are processed in 1 to 2 business days and delivered in 4 to 7 business days in total, including transit.
Delivery time at a glance
|
Stage |
Time |
|---|---|
|
Order processing |
1 to 2 business days |
|
Transit with the carrier |
3 to 5 business days |
|
Total delivery time |
4 to 7 business days |
Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday are processed on the next business day.
Order processing
After you place your order, we check the stones, assemble and inspect your bracelet, and pack it for dispatch. This takes 1 to 2 business days. You will receive a confirmation email when your order is placed and a shipping email with a tracking number once it leaves us.
Transit time
Once your order has shipped, transit takes 3 to 5 business days. Your total delivery time, from the day you order to the day it arrives, is 4 to 7 business days.
Where we ship
We currently ship to addresses within the United States. Please check that your shipping address is complete and correct at checkout, including the apartment or unit number.
Shipping cost
The exact shipping cost for your order is shown at checkout, before you pay. There are no hidden fees, handling charges, or surprise costs added after you place your order.
Tracking your order
Every order ships with a tracking number, sent to the email address you used at checkout. See our Track Your Order page to follow your parcel.
Delays
Carrier delays can happen during busy seasons, severe weather, or other events outside our control. If your order has not arrived within 7 business days of the date you ordered, contact us and we will look into it with the carrier right away.
Incorrect address
If you entered the wrong address, email us as soon as possible. We can change it only if your order has not shipped yet. We are not responsible for orders delivered to an incorrect address that you provided.
Lost, damaged, or missing orders
If your parcel is marked delivered but you cannot find it, check around your property and with neighbors first, then contact us. If your bracelet arrives damaged, see our Return & Refund Policy.
Customs, duties, and taxes
Sales tax, where applicable, is calculated and shown at checkout.
Contact Information
Email: support@lumoragems.shop
Phone: +1 410 951 3487
Address: 305 E Cross St, Baltimore, Maryland, United States